Privacy Policy

Last updated: 24 August 2026

Ravemont Watches respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, create an account, place an order, contact us, submit a review, subscribe to marketing or otherwise interact with Ravemont Watches.

1. Who we are

Ravemont Watches is a trading name of:

Blackwellen Limited
Company number: 16482166
Registered office: 61 Bridge Stree Bridge Street, Kington, England, HR5 3DJ
Customer support and privacy email: support@ravemontwatches.com

Blackwellen Limited is the data controller responsible for the personal information described in this Privacy Policy.

In this policy, “Ravemont Watches”, “we”, “us” and “our” refer to Blackwellen Limited. “You” and “your” refer to anyone who visits our website, purchases from us or otherwise interacts with our business.

2. Scope of this policy

This policy applies to personal information collected through:

• Our Shopify online store.

• Ravemontwatches.com and associated webpages.

• Customer accounts and checkout.

• Email and customer-support communications.

• Orders, returns, refunds and warranty claims.

• Newsletter and marketing subscriptions.

• Product reviews and customer feedback.

• Fraud-prevention and payment-security processes.

• Cookies, analytics and similar technologies.

• Social-media communications where we control the interaction.

Third-party websites, applications, payment providers and social-media platforms may have their own privacy policies. We are not responsible for their independent privacy practices.

3. Personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information.

Identity information

This may include:

• Your full name.

• Account username or identifier.

• Title or preferred form of address.

• Date of birth or age confirmation where genuinely required.

Contact information

This may include:

• Email address.

• Telephone number.

• Billing address.

• Delivery address.

• Returns address.

• Other contact information you provide.

Order and transaction information

This may include:

• Products ordered.

• Order number.

• Order date and value.

• Discounts and promotional codes.

• Payment status.

• Delivery method.

• Returns, refunds and exchanges.

• Warranty or fault claims.

• Communications relating to your purchase.

• Information needed to prevent or resolve payment disputes.

Payment information

Payments are processed through Shopify and authorised payment providers.

We do not normally receive or store your complete payment-card number or security code. We may receive limited payment information such as:

• Payment method.

• Card type.

• Expiry information.

• The final digits of a payment card.

• Billing name and address.

• Payment status.

• Transaction and payment-provider references.

Payment providers process payment information under their own privacy and security arrangements.

Delivery and fulfilment information

This may include:

• Recipient name.

• Delivery address.

• Telephone number.

• Email address.

• Delivery instructions.

• Tracking information.

• Proof of delivery.

• Customs information for international orders.

• Communications with couriers, suppliers or fulfilment partners.

Because we operate a multi-brand retail and fulfilment model, relevant delivery information may be shared with a supplier, distributor, warehouse or fulfilment partner when necessary to complete your order.

Account information

If customer accounts are available, we may collect:

• Account credentials.

• Saved addresses.

• Order history.

• Communication preferences.

• Account activity.

• Login and security information.

Passwords are processed through Shopify’s account systems. We do not have access to your password in readable form.

Customer-service information

This may include:

• Emails and messages sent to us.

• Details of complaints and enquiries.

• Telephone or chat communications.

• Photographs and videos supplied to demonstrate damage or faults.

• Return and refund information.

• Information supplied to establish identity or proof of purchase.

Review and user-generated content

If you submit a product review, testimonial, photograph, video, question or other public contribution, we may collect:

• Your review or contribution.

• Rating.

• Display name.

• Email address.

• Order information used to verify your purchase.

• Images or videos submitted.

• Date and time of submission.

• Technical information used to detect fraudulent reviews.

Your email address and order information will not ordinarily be displayed publicly with a review.

Marketing information

This may include:

• Whether you subscribed to marketing.

• Your marketing preferences.

• Records of consent.

• Emails opened or links selected.

• Products or categories that appear relevant to your interests.

• Competition, survey or promotion responses.

Technical and usage information

When you use our website, we and our technology providers may collect:

• Internet Protocol address.

• Browser type and version.

• Device type.

• Operating system.

• Approximate location derived from an IP address.

• Time zone and language.

• Pages viewed.

• Links selected.

• Products viewed.

• Referring website or campaign.

• Session identifiers.

• Cookie and consent preferences.

• Checkout and basket activity.

• Website errors and performance information.

Fraud and security information

We may process information used to identify suspicious, fraudulent or abusive activity, including:

• IP address.

• Device and browser information.

• Transaction patterns.

• Payment verification results.

• Delivery and billing-address comparisons.

• Chargeback history.

• Risk indicators supplied by Shopify or payment providers.

• Attempts to misuse accounts, discounts or checkout systems.

We do not seek to collect special-category personal information, such as health, biometric, political, religious or sexual-orientation information, through ordinary retail activities. Please do not provide this information unless it is genuinely necessary.

4. How we collect personal information

We may collect personal information:

Directly from you

For example, when you:

• Place an order.

• Create an account.

• Subscribe to marketing.

• Contact customer support.

• Submit a return request.

• Make a warranty claim.

• Write a review.

• Enter a competition or survey.

• Communicate with us through social media.

Automatically

We may collect technical and usage information through:

• Cookies.

• Pixels.

• Tags.

• Server logs.

• Shopify technology.

• Analytics services.

• Fraud-prevention systems.

• Similar storage and access technologies.

Non-essential cookies and advertising technologies should only be activated where the required consent has been obtained.

From third parties

We may receive personal information from:

• Shopify.

• Payment providers.

• Suppliers and fulfilment partners.

• Delivery carriers.

• Fraud-prevention services.

• Analytics and advertising providers.

• Review platforms.

• Social-media platforms.

• Customer-service technology providers.

• Public authorities or law-enforcement bodies where legally permitted.

• A person ordering a gift or arranging delivery to you.

Where someone provides your information as a delivery recipient, we use it only as reasonably necessary to fulfil and administer that order.

5. How and why we use personal information

We only use personal information when we have a lawful basis.

To process and fulfil orders

We use identity, contact, order, payment and delivery information to:

• Accept and administer orders.

• Take or verify payment.

• Arrange fulfilment and delivery.

• Send order and delivery updates.

• Process cancellations, returns and refunds.

• Provide customer support.

• Handle warranty or fault claims.

Lawful basis: Performance of a contract or taking steps at your request before entering a contract.

To operate customer accounts

We may use account, identity, contact and order information to:

• Create and maintain customer accounts.

• Display order history.

• Save preferences.

• Secure accounts.

• Enable account login and recovery.

Lawful basis: Performance of a contract and our legitimate interest in providing and securing customer-account functionality.

To provide customer service

We use information you provide to:

• Answer enquiries.

• Investigate complaints.

• Resolve delivery problems.

• Administer returns.

• Provide product information.

• Maintain records of communications and resolutions.

Lawful basis: Performance of a contract, compliance with legal obligations and our legitimate interest in supporting customers and resolving disputes.

To comply with legal obligations

We may process information to:

• Maintain accounting and tax records.

• Comply with consumer-protection requirements.

• Respond to lawful requests from regulators, courts or authorities.

• Meet product-safety and recall obligations.

• Prevent unlawful transactions.

• Establish the identity of customers where legally required.

Lawful basis: Compliance with a legal obligation.

To prevent fraud and protect our services

We may process transaction, device, payment and security information to:

• Detect suspicious orders.

• Prevent fraud, chargebacks and account misuse.

• Protect customers and our business.

• Enforce our terms.

• Maintain website and payment security.

• Investigate cyber incidents.

Lawful basis: Our legitimate interests in preventing fraud, protecting customers, securing our services and defending legal rights. Processing may also be necessary for compliance with legal obligations.

To improve our website and business

We may use technical, usage, order and customer-service information to:

• Understand how visitors use our website.

• Diagnose technical problems.

• Improve website navigation and performance.

• Assess demand for products and brands.

• Improve customer service.

• Measure the effectiveness of our communications.

• Produce aggregated business statistics.

Lawful basis: Our legitimate interests in understanding and improving our business. Where non-essential cookies or similar technologies are involved, we rely on consent where required.

To send marketing

Where permitted, we may use your name, email address and marketing preferences to send:

• Product announcements.

• New-release information.

• Offers and promotions.

• Back-in-stock notifications.

• Editorial watch content.

• Customer surveys.

• News about Ravemont Watches.

Lawful basis: Consent where required by law. In limited circumstances, we may rely on our legitimate interests and the electronic-marketing “soft opt-in” for marketing similar products to existing customers, where legally permitted and an opt-out was provided when the information was collected.

You can unsubscribe at any time by:

• Selecting the unsubscribe link in a marketing email.

• Adjusting available account preferences.

• Contacting support@ravemontwatches.com.

Unsubscribing from marketing will not prevent necessary service messages about orders, payments, security, deliveries, returns or legal notices.

To manage reviews and feedback

We may use review, order and contact information to:

• Publish genuine customer reviews.

• Verify whether a reviewer purchased the product.

• Prevent fraudulent or misleading reviews.

• Respond to feedback.

• Moderate unlawful, abusive or irrelevant content.

• Improve our products and service.

Lawful basis: Consent where applicable, performance of a contract and our legitimate interests in collecting genuine feedback and maintaining the integrity of our review system.

We will not create or knowingly publish fabricated reviews.

To establish or defend legal rights

We may use relevant records to:

• Resolve disputes.

• Respond to legal claims.

• Enforce contractual rights.

• Recover money owed.

• Defend chargebacks.

• Obtain professional advice.

Lawful basis: Our legitimate interests in establishing, exercising and defending legal rights and, where applicable, compliance with legal obligations.

6. Legitimate interests

Where we rely on legitimate interests, those interests may include:

• Operating and improving our retail business.

• Providing effective customer support.

• Maintaining accurate business records.

• Preventing fraud and misuse.

• Protecting our website, customers and systems.

• Understanding product and website performance.

• Promoting similar products to existing customers where permitted.

• Establishing and defending legal rights.

Before relying on legitimate interests, we consider whether the processing is necessary and whether your rights and interests override ours.

You may object to processing based on legitimate interests by contacting support@ravemontwatches.com.

7. Who we share personal information with

We may share personal information with carefully selected recipients where necessary.

Shopify

Our online store is hosted through Shopify. Shopify processes information required to operate the storefront, accounts, checkout, payments, security and related ecommerce services.

Suppliers and fulfilment partners

We may share order and delivery information with relevant watch suppliers, distributors, warehouses and fulfilment partners so they can prepare and dispatch your order.

They should only receive the information reasonably necessary to fulfil and administer the order.

Delivery companies

We may share recipient names, addresses, contact details, delivery instructions and order information with postal services, couriers and logistics providers.

Payment providers

Payment and transaction information may be shared with banks, card networks, Shopify Payments and other payment providers to authorise payments, issue refunds, prevent fraud and resolve disputes.

Fraud-prevention and security providers

We may share relevant transaction, device and identity information with services that help us detect fraud, malicious activity and payment risk.

Technology providers

We may use providers supporting:

• Website hosting.

• Cloud storage.

• Email delivery.

• Customer support.

• Analytics.

• Consent management.

• Review collection.

• Search and website performance.

• Business administration.

• Data security and backups.

Marketing and advertising providers

Where legally permitted, information may be shared with marketing, analytics, search or advertising providers to measure campaigns or deliver relevant advertising.

Non-essential advertising cookies and similar technologies should not be used before the required consent has been obtained.

Professional advisers

We may share information with accountants, solicitors, insurers, auditors and other professional advisers where reasonably necessary.

Public authorities

We may disclose information to courts, regulators, tax authorities, law-enforcement bodies or other public authorities where required or permitted by law.

Corporate transactions

If Blackwellen Limited or Ravemont Watches is involved in a genuine sale, merger, restructuring, financing or transfer of business assets, relevant personal information may be disclosed under appropriate confidentiality and data-protection safeguards.

We do not sell personal information for money.

8. International data transfers

Shopify, payment providers, technology providers, suppliers and fulfilment partners may process personal information outside the United Kingdom.

Where a restricted transfer occurs, we will seek to ensure that an appropriate transfer mechanism is used, such as:

• UK adequacy regulations.

• The UK International Data Transfer Agreement.

• The UK Addendum to approved EU Standard Contractual Clauses.

• Another safeguard permitted by UK data-protection law.

• A legally available exception for a specific transfer.

Where required, transfer risk assessments and appropriate supplementary protections should also be used.

You may contact us for more information about the safeguards relevant to your personal information.

9. How long we retain personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting, fraud-prevention and dispute-resolution requirements.

Our general retention approach is:

• Order, payment, refund and accounting records: normally retained for up to six years after the end of the relevant financial year or completion of the transaction.

• Customer account information: retained while the account remains active and for a reasonable period afterwards, unless earlier deletion is appropriate.

• Contract-related customer-service and complaint records: normally retained for up to six years where needed to manage the contract, complaints or legal claims.

• General enquiries not connected to an order: normally retained for up to 24 months after the enquiry is closed.

• Abandoned checkout information: normally retained for up to 12 months unless a shorter period is configured or continued retention is legally justified.

• Marketing information: retained until you withdraw consent, object or remain inactive for a period that makes continued marketing unreasonable. We may retain minimal suppression information to ensure we respect an unsubscribe request.

• Reviews: retained while the review remains relevant and published. Verification and moderation records may be retained for a reasonable period to prevent fraud and address disputes.

• Fraud and security records: retained for as long as reasonably necessary to prevent repeated abuse, manage chargebacks, meet payment-network requirements or establish legal claims.

• Cookie and analytics identifiers: retained according to our consent settings and the relevant technology provider’s duration, normally for no longer than 24 months unless a shorter period applies.

We may retain information for longer where:

• Required by law.

• Necessary for an active dispute or investigation.

• Required to establish, exercise or defend legal rights.

• A regulator or court requires preservation.

• The information has been securely anonymised so it no longer identifies an individual.

10. Cookies and similar technologies

Our website may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used for:

• Website security.

• Shopping-basket functionality.

• Checkout.

• Account login.

• Remembering preferences.

• Fraud prevention.

• Website analytics.

• Measuring advertising.

• Personalising content or marketing.

Strictly necessary technologies may operate without consent where legally permitted because they are required to provide a service requested by you.

Non-essential analytics, advertising and personalisation technologies should only be activated after you provide the required consent.

You should be able to accept, reject or manage non-essential cookies through our cookie or privacy-preference controls. Rejecting non-essential cookies should be as straightforward as accepting them.

You may also control cookies through your browser, although blocking necessary cookies may prevent parts of the website from functioning correctly.

11. Direct marketing

We may send electronic marketing only where we have a lawful basis and comply with applicable electronic-marketing rules.

Every marketing email should provide a clear way to unsubscribe.

We may retain a limited suppression record after you unsubscribe so that we do not accidentally add you back to marketing.

Service communications are not marketing. We may continue sending essential information about:

• Orders.

• Payments.

• Deliveries.

• Returns.

• Account security.

• Product-safety notices.

• Material changes affecting your contract.

12. Automated decision-making and fraud screening

Shopify, payment providers and fraud-prevention services may use automated systems to assess transactions for fraud and security risks.

This may result in an order being flagged for review, delayed, declined or cancelled.

Where a decision is based solely on automated processing and produces legal or similarly significant effects, you may have the right to:

• Request human intervention.

• Express your point of view.

• Contest the decision.

• Request information about the logic and consequences involved, subject to lawful security limitations.

Contact support@ravemontwatches.com if you believe an order was incorrectly affected by automated fraud screening.

13. Security

We use reasonable organisational and technical measures designed to protect personal information against:

• Unauthorised access.

• Accidental loss.

• Misuse.

• Alteration.

• Disclosure.

• Destruction.

These measures may include access controls, encryption, secure payment processing, account authentication, backups, monitoring and restrictions on staff or provider access.

No online service or transmission method is completely secure. You are responsible for keeping account credentials confidential and should contact us if you suspect unauthorised account activity.

14. Your data-protection rights

Depending on the circumstances, you may have the following rights under UK data-protection law.

Right to be informed

You have the right to receive clear information about how your personal information is used.

Right of access

You may request confirmation of whether we process your personal information and receive a copy of relevant information.

Right to rectification

You may ask us to correct inaccurate or incomplete information.

Right to erasure

You may ask us to delete personal information in certain circumstances. This right is not absolute, and we may retain information required for legal, tax, accounting, fraud-prevention or legal-claims purposes.

Right to restrict processing

You may ask us to restrict how personal information is used in certain circumstances.

Right to data portability

Where processing is based on consent or contract and carried out by automated means, you may request relevant information in a structured, commonly used and machine-readable format.

Right to object

You may object to processing based on legitimate interests.

You have an absolute right to object to the use of your personal information for direct marketing.

Right to withdraw consent

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Rights relating to automated decisions

You may have rights concerning decisions made solely through automated processing where those decisions have legal or similarly significant effects.

15. Exercising your rights

To exercise a data-protection right, contact:

support@ravemontwatches.com

Please describe your request and identify the information concerned.

We may request reasonable evidence of identity before releasing, correcting or deleting information. This is to protect personal information from unauthorised access.

We normally respond within one month. A lawful extension may apply to particularly complex requests, in which case we will explain the reason for the extension.

You will not normally be charged for exercising your rights. We may charge a reasonable fee or refuse a request where permitted by law if it is manifestly unfounded or excessive.

16. Complaints

Please contact us first if you have concerns about how we use personal information:

Email: support@ravemontwatches.com
Business: Blackwellen Limited trading as Ravemont Watches
Company number: 16482166
Registered office: 61 Bridge Stree Bridge Street, Kington, England, HR5 3DJ

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

We would appreciate the opportunity to address your concern before you contact the ICO, but you are not required to contact us first.

17. Children’s information

Our website is not designed or directed specifically at children under 13, and we do not knowingly collect personal information from children under 13.

A customer placing an order must have legal capacity to enter the purchase contract or act with the involvement and permission of a parent or guardian where required.

If you believe a child has provided personal information improperly, contact support@ravemontwatches.com.

18. Third-party links

Our website may contain links to manufacturer websites, social-media platforms or other third-party services.

Following a third-party link may allow that organisation to collect or process information under its own privacy policy. We do not control independent third-party websites and recommend reviewing their privacy information.

19. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our services.

• New technology providers.

• Changes to how information is processed.

• Legal or regulatory developments.

• Changes to our fulfilment or marketing arrangements.

The updated version will be displayed on our website with a revised “Last updated” date.

Where a change materially affects how we use personal information, we will take reasonable steps to provide additional notice where required.

20. Contact us

Questions about this Privacy Policy or our use of personal information should be sent to:

Ravemont Watches
A trading name of Blackwellen Limited
Company number: 16482166
Registered office: 61 Bridge Stree Bridge Street, Kington, England, HR5 3DJ
Email: support@ravemontwatches.com