Returns, cancellations and refunds

Last updated: 24 August 2026

This policy applies to purchases from Blackwellen Limited trading as Ravemont Watches (“Ravemont Watches”, “we”, “us”). It does not reduce your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Your right to cancel an online order

You may cancel most orders without giving a reason by notifying us within 14 days after the day you, or a person you nominate, receives the goods. After notifying us, you have a further 14 days to send the goods back.

To cancel, email support@ravemontwatches.com with your name, order number, the item(s) concerned and a clear statement that you wish to cancel. You may use the model form below, but it is not compulsory.

Return condition

You may inspect a watch as you would in a shop. Please return it with all supplied packaging, tags, manuals, links, accessories and documentation. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the item. Do not resize a bracelet, remove protective films, engrave, alter or wear the watch beyond a reasonable inspection if you may return it.

Return costs and address

Unless an item is faulty, damaged, not as described or we agree otherwise, you are responsible for the direct cost of returning it. Contact us before sending anything; we will provide the correct return address and instructions. Because some orders are fulfilled by specialist partners, returns sent without authorisation or to our registered office may be delayed or rejected.

Refunds

We will refund eligible payments, including the basic outbound delivery charge, using the original payment method. We may withhold the refund until we receive the goods back or you provide evidence of return, whichever occurs first. Refunds are issued without undue delay and no later than 14 days after that point. Any premium delivery amount above the least expensive standard delivery option is not refundable.

Faulty, damaged or misdescribed goods

Contact us promptly with your order number and photographs where useful. Goods must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances and the law, you may be entitled to rejection and refund, repair, replacement or a price reduction. We cover reasonable return costs for accepted faulty or misdescribed goods.

Exceptions

The statutory change-of-mind cancellation right may not apply to personalised or engraved goods. This does not affect rights relating to faulty or misdescribed goods.

Model cancellation form

To: Blackwellen Limited trading as Ravemont Watches, 61 Bridge Stree Bridge Street, Kington, England, HR5 3DJ; email: support@ravemontwatches.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods: [insert]. Ordered on/received on: [insert]. Name: [insert]. Address: [insert]. Order number: [insert]. Date: [insert].