Frequently Asked Questions

Are all watches brand new?

Product condition is stated on each product page. Some items may be ex-display, refurbished or serviced; where this applies it will be disclosed in the listing.

Are you an authorised dealer?

Ravemont Watches is an independent retailer and is not an authorised dealer or representative of a brand unless a product page expressly states otherwise.

Where do you deliver?

Available destinations and delivery charges are shown at checkout. Some brands have territory restrictions. TAG Heuer products are not currently available for delivery to Great Britain.

How long does delivery take?

The estimated window is shown at checkout or in your order confirmation. Some items are dispatched directly by fulfilment partners and may arrive separately.

Can I return an online order?

For most goods, UK consumers can notify us of cancellation within 14 days after delivery and then have a further 14 days to return the item. See the Refund Policy for full conditions and statutory rights.

Will I receive tracking?

Where tracking is available, it is sent to the email address used at checkout.

What warranty applies?

Any commercial or manufacturer warranty is shown in the product listing or supplied documentation. Your statutory consumer rights are separate and are not reduced by a commercial warranty.